Telehealth

What should I do in an emergency?

If you have any kind of medical emergency, you should immediately dial 911. In-person attention is critical for successfully managing emergencies. continue reading

Does Soothe replace my primary care provider?

No, Soothe serves to complement your current healthcare providers. You should keep your other providers updated with your care through Soothe, and you should keep Soothe updated with your care through other providers. continue reading

Does everyone talk to a doctor?

Yes, of course. After completing your dynamic onboarding, Soothe conducts an initial review of your case to ensure that online care is a feasible approach. If it is, your Soothe physician will reach out to you for a follow-up before designing your treatment plan. You can always ask questions of y... continue reading

Is it legal to get a prescription online?

Yes, Soothe-affiliated physicians are all properly licensed and prescribe medications online in full compliance with all federal and state laws. continue reading

Is telemedicine safe?

Yes. Telemedicine is safe so long as patients share accurate, complete responses to questions. Soothe-affiliated physicians rely on these responses when forming diagnoses and prescribing treatments, and need the correct information in order to assess whether your pain is treatable online. You sho... continue reading

How can I resume my consultation?

You can resume your consultation by visiting rxdefine.app/login and logging in with your email address and password. continue reading

Can I upload my pictures at a later time?

Yes, you can upload your pictures at a later time by clicking “Upload Pics Later” when asked to upload pictures during your consultation.  continue reading

Do I need to see a doctor in-person to use Soothe?

In order to receive treatment from Soothe, you need to have seen a physician within the last 3 years. If you haven’t been to the doctor in the past three years, you’re not a good fit for the Soothe service. continue reading