Payment, orders, and refills

How do I view my consultation report?

Trying to view your consultation report? You can track the results of your consultation by visiting your provider’s RxDefine portal. From there, navigate to "View details" and view the Consultation Report. The consultation report will include the results of your consultation and any additional tr... continue reading

Can I use any pharmacy?

Yes. If you choose home delivery, our partner mail-order pharmacy will ship your medication to you for free. You can also use your own local pharmacy so long as they accept e-prescriptions. It's worth noting, however, that the price of the medication at your local pharmacy can oftentimes be more ... continue reading

When will my prescription get filled?

If prescribed, the prescribing clinician will send an electronic prescription to the pharmacy of your choice.  Home delivery If you choose to fill your prescription with a mail-order pharmacy, the pharmacy will receive your prescription and make the necessary arrangements to ship the medicati... continue reading

How much will I be charged for a consultation?

RxDefine charges a patient a single telemedicine consultation fee to cover the service performed by the evaluating clinician. The consultation fee can be as low as $18 per for certain conditions and the price varies depending on the condition you are being evaluated for. We have found that a cons... continue reading

I was approved for a prescription, how do I move forward with the medication?

If a clinician offers prescription medication as a treatment option for your condition, RxDefine will route your prescription to the mail-order pharmacy or local pharmacy that was preselected in your consultation. Simply login to your provider’s RxDefine portal. Open the sidebar and navigate ... continue reading

Is shipping free?

Shipping is always free on home delivery orders. Simply select "home delivery" in your consultation to receive home delivery on your order. continue reading

How do I refill my medication?

Need a refill for your medication? First, we encourage you to contact your pharmacy to see if the clinician included additional refills of the medication. If they did, you can simply inform the pharmacy that you want a refill on your medication. They can arrange payment and fulfillment from there... continue reading

Does RxDefine offer refunds?

If you have completed a medical consultation, RxDefine does not offer refunds. If you feel you have extenuating circumstances and would like to appeal this policy, please email with an explanation on your request to obtain a refund. continue reading