RxDefine verifies a patient’s identity during the consultation as a legal requirement so that clinicians know who they are treating. You can verify your identity in the personal information section of your consultation.
For identity verification, we ask that you upload (1) a selfie image that clearly shows your face and (2) a government-issued photo ID card that clearly displays your date of birth. Please note, RxDefine reserves the right to request additional identification should there be more information required to verify your location.
We encourage patients to upload high-quality images so that the images are not rejected. In addition, we also suggest avoiding:
- Images with other people
- Images with any augmentation or filters like Instagram or Snapshot filters
- Images wearing sunglasses or hats
- Expired identification
If you are experiencing any issues with the photo uploading system, we please contact firstname.lastname@example.org.