Support Center

Type a keyword or phrase to get started

Frequently Asked Questions

Who is RxDefine?

RxDefine is a software company building and maintaining the RxDefine platform. We're a group of life scientists, doctors, former Google product/designers/engineers, technology professionals, and top investors teaming up to change the way healthcare gets delivered.  continue reading

How do I login?

Looking to login to your provider's RxDefine portal? Use the links below to find the appropriate RxDefine portal for the particular condition you received treatment for. Dermatology Hypoactive Sexual Desire Disorder (HSDD) continue reading

Do I need a prescription to buy pharmaceuticals?

That's correct. An experienced clinician can help confirm that prescription medication is the right choice for your condition.  continue reading

How do I get in touch with my provider?

RxDefine makes it easy to contact the provider assigned to your consultation. Simply login to your provider’s RxDefine portal > navigate to Chats under the sidebar > and initiate a chat with the clinician. When the clinician replies, you will be notified of any responses by email notification. ... continue reading

How do I view the results of my consultation?

Trying to view the results of your consultation? You can track the results of your consultation by visiting your provider’s RxDefine portal. From there, navigate to "View details" and view the Consultation Report. The consultation report will include the results of your consultation and any addit... continue reading

When will my prescription get filled?

If prescribed, the prescribing clinician will send an electronic prescription to the pharmacy of your choice.  Home delivery If you choose to fill your prescription with a mail-order pharmacy, the pharmacy will receive your prescription and make the necessary arrangements to ship the medicati... continue reading